RapidWaterRescue.com (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us through our referral dispatch line, how we use it, and your rights regarding that information.
Please read this policy carefully. By using this website or calling our dispatch line, you agree to the practices described here.
1. Who We Are
RapidWaterRescue.com is a free referral and dispatch service that connects homeowners and property owners with independent, licensed restoration professionals in their area. We do not perform restoration work ourselves, and we are not a restoration company. All work is performed by independent third-party contractors.
2. Information We Collect
Information you provide directly: When you call our dispatch line, we may collect your name, phone number, address or zip code, and a description of your water damage situation. This information is used solely to match you with available restoration professionals in your area.
Automatically collected information: When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This is collected through cookies and standard web analytics tools.
Call data: Calls made through our tracking numbers are routed and processed by our third-party call management partner. Call details including the originating phone number, call duration, date and time, and geographic location (based on area code) are recorded for quality assurance, fraud prevention, and service improvement.
3. Call Recording Disclosure
Calls to our dispatch line may be recorded or monitored for quality assurance, training, and service improvement purposes.
By calling our dispatch line, you consent to the recording and monitoring of your call. If you do not consent to call recording, please do not call our dispatch line and instead use our website contact form.
In states that require all-party consent to call recording (including California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington), your continued participation in the call following this disclosure constitutes your consent.
4. How We Use Your Information
We use the information we collect to:
- Connect you with available restoration professionals in your geographic area
- Route your call to the appropriate dispatch network
- Respond to your inquiries and service requests
- Improve our website and service quality
- Detect and prevent fraudulent activity
- Comply with legal obligations
- Analyze usage patterns to improve site content and user experience
We do not sell your personal information to third parties for their own marketing purposes.
5. Information Sharing
Call network partner: Your call data (phone number, location, call details) is shared with Marketcall, our third-party call management and routing partner, in order to connect you with restoration professionals. Marketcall’s privacy practices are governed by their own privacy policy.
Independent contractors: When we connect you with a restoration professional, limited contact information (such as your phone number and service location) may be shared with that professional for the purpose of completing your service request.
Analytics providers: We use Google Analytics and similar tools to understand how visitors use our website. These tools may collect anonymized usage data. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Legal requirements: We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of RapidWaterRescue.com, our users, or the public.
Business transfers: If RapidWaterRescue.com is acquired or merges with another company, your information may be transferred as part of that transaction.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Enable call tracking and attribution
- Deliver relevant content
Types of cookies we use:
Essential cookies: Required for the website to function properly. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our site. You can opt out through your browser settings.
Call tracking cookies: Used to attribute calls to specific pages and traffic sources for quality measurement purposes.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our site.
7. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to know: You may request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to opt out of sale: We do not sell personal information as defined under the CCPA.
Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise your California privacy rights, contact us at the email address listed in Section 12 below. We will respond to verified requests within 45 days.
8. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings are typically retained for 90 days. Web analytics data may be retained for up to 26 months in aggregated form.
9. Data Security
We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our website and services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites, including contractor websites, government resources, and informational sources. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of the website after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us at:
RapidWaterRescue.com Email: [email protected] Website: https://rapidwaterrescue.com
This privacy policy was last updated on January 1, 2026. RapidWaterRescue.com is a referral and dispatch service. We are not a licensed restoration company and do not perform restoration work.